Question Answer BBS II Years
1. Which model of communication in your view is the most realistic in today’s business workplace?
Answer: Business communication is a process of
exchanging ideas, and information between people within the organization and
outside an organization with the mission of achieving common organizational
goals. Communication is the most important thing for effective communication
and running the organization smoothly. Verbal, non-verbal, and visual
communication are widely in practice in today’s workplace. Electronic means are
in practice in today’s workplace. People use different models for communication
purposes. Some of them are as follows:
a.
Linear
model of communication
b.
Interactive
model of communication
c.
Transactional
model of communication
d.
Constructive
model of communication.
All
these models are essential to the model of communication. Out of them as question
demands a transactional model of communication is the most relevant model of
communication in realistic today’s business world. This is a dynamic and the
closest to reality in today’s world. It shows that each person in the
communication act is both a sender and receiver and can send and receive
messages simultaneously. Encoding and decoding take place unconsciously. The
two roles- sending and receiving -overlap. The distinction between the source
and the receiver is blurred. All the elements or steps in the communication
process are independent. The model rightly shows that communication is an
ongoing and continuously changing process. The sender’s or receiver’s
background, past experiences, attitudes, physical location, and cultural values
have a bearing on the way he \she communicates. Let’s see the figure to clarify
the need of this model of communication in today’s workplace.
Message feedback
Receiver
CHANNELS Sender
Message\ Feedback
NOISE or INTERFACE
Transactional Model of Communication
In a nutshell a communication model
illustrates the process of communication. Out of the above-mentioned models the
following steps can noe be neglected in the communication process.
·
The
sender receives the idea
·
The
sender encodes the idea as a message
·
The
sender selects a channel to transmit the message
·
The
sender transmits the message through a channel
·
The
audience receives the message
·
The
receiver decodes the message
·
The
receiver gives feedback to the message
2. What is the key element of the oral communication
process? Describe them with examples.
Answer: Oral communication refers to the exchanging of
information in a verbal language or speech. Examples of oral communication
include face-to-face conversations, interviews, informal encounters, meetings,
speeches, conferences telephone calls, etc. It is important in business
communication to exchange ideas, to persuade people toward a point of view, or
solve problems.
Oral
communication process can be illustrated as follows:
Oral
communication process
Speaker : The speaker is te person who uses
verbal, non-verbal or visual cues to generate messages to the listeners through
the channel. speaker encodes the message and the listener decodes it to get
information.
Message: a message is information given to
the listener by a speaker.
Listener: the listener is the target person
who receives the message. she tries to understand the message according to the
situation, if he\ she fails to understand the message, the communication gets
failed
Feedback: as soon as the listener gets
the message he\’she shows a reaction to the speaker instantly. This is called
feedback.
Interferences: interferences refer to
disturbances during the communication process. sometimes we find communication
in the form of noise or distractions.
Situation: it refers to the context in which
we make communication. Communication takes place concerning time and space which
determines the meaning of the word. The situation is comprised of place and
time and the environment and surrounding of the communication event. When we
understand the situation, we
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